Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) is available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number via email. You can also track your order from your account dashboard.

Do you ship internationally?

We currently ship within the United States. International shipping is coming soon.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unworn items in original condition with tags attached.

How do I start a return?

Contact us at our contact page with your order number and reason for return. We'll send you a prepaid return label.

Can I exchange for a different size?

Yes! Exchanges for a different size are free. Contact us and we'll ship the new size as soon as we receive your return.

Sizing

How do I find my size?

Check our complete size guide for men's, women's, and kids' sizing charts with US, UK, and EU conversions.

What if my shoes don't fit?

No problem — exchange them for free within 30 days. See our return policy above.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All transactions are encrypted and processed securely through Shopify Payments.

Products

Are your products authentic?

Yes — all products sold on Bang Shoe are 100% authentic and sourced directly from brands and authorized distributors.

How do I care for my shoes?

Check out our sneaker care guide and leather shoe care guide for detailed instructions.